St Ann’s Local Lottery Terms and Conditions

The Lottery is operated by St Ann’s Hospice Trading Company Ltd, company number 2538527, and is licensed by the Gambling Commission ( under The Gambling Act 2005. St Ann’s Hospice Trading Company Ltd is a wholly owned subsidiary of St Ann’s Hospice, which is a registered charity, number 258085.

The purpose of the Trading Company shall be mainly to raise funds in order to assist and support St Ann’s Hospice. At the end of each financial year, all profits will be transferred to St Ann’s Hospice with the exception of agreed residual funds that will be retained by the Trading Company to cover reinvestment and expansion costs. The exact amount retained will be agreed by the Trading Company Board.

Upon receipt of a valid membership application, new members will receive a welcome letter including their randomly selected unique draw number, created by secure computer software, and their personal membership number. The unique draw number is entered into the weekly draw and the membership number is used for administrative identification. Tickets purchased in a St Ann’s Hospice charity shop or from a St Ann’s Hospice site reception will include a unique draw number and the draw date for which the number will be entered.

Accepted payment methods are direct debit, standing order, cheque, debit card or cash. Regular automated payment facilities can be set up by direct debit or standing order. Player’s authority is required to set up a regular automated payment using their bank account details. All member payments held by St Ann’s Hospice Trading Company for entry into future draws are kept in a separate bank account and will be refunded in the event that the Trading Company is unable to continue trading. Tickets purchased in a St Ann’s Hospice charity shop or from a St Ann’s Hospice site reception can be paid for by cash or debit/credit card.

Payment must be received in advance of entry. All payments received at a sum of £2.00 per weekly entry, payable in advance, will be entered into the weekly draw using the unique draw number. Payments must be received no later than 5.00pm on Thursday, or by close of business on Wednesday in St Ann’s Hospice charity shops, to be entered into the Friday draw. The draw will normally take place each Friday. However, if this is a Bank Holiday, it will take place on either the preceding working day or the earliest working day afterwards. In the event that the draw cannot be completed on a Friday due to unforeseen circumstances, it will be carried out as soon as practically possible. Winning numbers are selected by a Random Number Generator within our lottery software.

Prize winners are generally notified by post within 1 week of the draw taking place which will include the relevant cheque. Winning tickets bought in a St Ann’s Hospice charity shop must be presented with a completed Prize Claim form, available from all St Ann’s Hospice charity shops, sites, the St Ann’s Hospice lottery office or online, to be verified before prizes can be paid out. Details of available prizes and the weekly winning numbers are published on our website

St Ann’s Hospice Trading Company is an ethical organization, and will treat your personal information in accordance with the Data Protection Act, its replacement the General Data Protection Regulation (GDPR) and all future amendments to the legislation. We will store securely debit card data and bank account details, for members who pay regularly by that method. St Ann’s Hospice cannot accept liability for the loss or delays in or theft of any communication sent by post, email or fax, or for any delays in the banking system. The legal basis for processing your information is that it is necessary for the performance of a contract between St Ann’s Hospice Trading Company and you, in this case, to sign you up to our lottery. It will be retained for the duration of your membership for this purpose and in line with our privacy policy for other purposes. You can see our full privacy policy on our website The data will be shared with other organisations for payment processing. You have the right to correct, erase, have access to, restrict or object to our use of your information. In order to exercise any of these rights, please contact If you are unhappy about the way in which your information is processed you have the right to contact the Information Commissioners Office

If at any time you would like to change the way we communicate with you, then please visit, call us on 0161 498 3631, email or write to us at Fundraising Office, St Ann’s Hospice, St Ann’s Road North, Heald Green, Cheadle, Cheshire, SK8 3SZ.

Cancellation of membership can be carried out at anytime although those received after 5pm on a Thursday evening may not be actioned until after the weekly draw. Direct debit, cheque, card or cash players should contact the lottery office by telephone or email to cancel their membership. Players who pay by a regular standing order must cancel in writing with their Bank as well as notifying us. St Ann’s Hospice Trading Company cannot cancel a players’ standing order payments, even if requested to do so.

Where members cancel and are still in credit, we will endeavour to contact them. Subject to the member’s wishes, we will either refund the credit amount in the form of a cheque or cancel the membership once the credit has depleted. If we cannot contact the member, they will stay in the draw until all credits have depleted. Any credits remaining, on an account where the player has cancelled their membership, totalling less than the cost per entry will be removed and treated as a donation to St Ann’s Hospice.

We reserve the right not to accept an application, or to cancel an existing subscription without giving reason, at our absolute discretion. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Lottery Manager within 7 days. The decision of the Lottery Manager will be final.

It is the responsibility of the player to advise us of any changes to their membership details. We will take all reasonable steps to contact winners but if unable to do so, all unclaimed or returned winning cheques will be held for six months, after which time they will be treated as donations to St Ann’s Hospice. If we have a gift aid declaration, gift aid will be claimed so please ensure you notify us of any change in your tax status.

An instruction to be self excluded, as defined in the Gambling Act 2005, from the St Ann’s Local Lottery may be submitted in writing, faxed or telephoned through to the lottery office or completed via our website. Customers wishing to use this facility will not be able to rejoin the lottery for a minimum of 6 months from the date of exclusion.

The Gambling Act 2005 confirms that St Ann’s Hospice Trading Company has a statutory duty to verify that members and potential members are over the age of 16. It is an offence for anyone under the age of 16 to participate in a lottery. The Lottery is only open to residents of Great Britain. St Ann’s Hospice Trading Company will, where necessary, carry out checks to verify this requirement, including seeking confirmation from relevant Agencies.

St Ann’s Hospice Trading Company is a member of The Lotteries Council and The Hospice Lotteries Association, which on behalf of its members makes a financial contribution towards Gamble Aware. The Hospice Lotteries Association website has a page dedicated to responsible gambling, including information about and contact details for GamCare (, the leading organisation providing practical help to problem gamblers. Further support can be found on the Gamble Aware website

All complaints and disputes will be dealt with in accordance with our complaints policy, a copy of which is available from the Lottery Office or on our website. In the event a complaint or dispute cannot be resolved then it will be referred to arbitration. As a member of the Lotteries Council and the Hospice Lotteries Association this will be The Independent Betting Adjudication Service Ltd (IBAS).

St Ann’s Trading Company reserves the right to amend or modify these terms and conditions without notice.

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