St Ann’s Local Lottery Terms and Conditions

From Friday 31st May 2024 our terms and conditions will be changing to address the request from the Gambling Commission for operators to voluntarily increase their minimum age to play a society lottery to 18 years.


St Ann’s Hospice Lottery is operated by St Ann’s Hospice Trading Company Ltd (SAHTC), company number 2538527.

SAHTC is licensed and regulated in Great Britain by the Gambling Commission (, under the Gambling Act 2005, with account number 5171.

SAHTC is a wholly owned subsidiary of St Ann’s Hospice (registered charity number 258085). St Ann’s Hospice provides care for people living with, or affected by life limiting illnesses across Greater Manchester and parts of Cheshire. The purpose of SAHTC is to raise funds in order to assist and support St Ann’s Hospice. At the end of each financial year, all profits will be transferred to St Ann’s Hospice, with the exception of agreed residual funds that will be retained by SAHTC to cover reinvestment and expansion costs. The exact amount retained will be agreed by the Trading Company Board.

Address: St Ann’s Hospice Trading Company Ltd, St Ann’s Road North, Heald Green, Cheadle, Cheshire, SK8 3SZ.
Telephone: 0161 498 3642

Regular office opening hours: Monday to Friday, 9.00am to 4.30pm

Promoter: St Ann’s Hospice Trading Company Limited
Responsible Persons: Trudi Ogden, Head of Trading (Lottery) and Ryan Perkins, Head of Trading (Retail)


To enter the St Ann’s Hospice Lottery, you must be a resident of Great Britain aged 18 or over. The Gambling Act 2005 states that SAHTC has a duty to verify that players, and potential players, are aged 18 or over, the minimum age allowed for anyone to play the St Ann’s Hospice Lottery. SAHTC will, where necessary, carry out checks to verify this requirement, including seeking confirmation from relevant agencies.

Employees of St Ann’s Hospice and St Ann’s Hospice Trading Company are allowed to participate in the St Ann’s Hospice Lottery with the exception of any employees named as responsible persons on the Gambling Commission Licences held by SAHTC and employees directly involved in the weekly draw.



Each weekly draw entry costs £2.00. Payment of £2.00 per entry doesn’t guarantee the winning of any prize.

Payment can be made by direct debit, debit card, credit card (non-remote payments only), cheque or cash. Payment via standing order is not available to new players.

All payments must clear through the bank before entries can be entered into the draw and are eligible to win a prize.

Subscription players will be advised of their entry number in writing and this number will remain the same for each draw. Single ticket players will receive a ticket on purchase showing their ticket number, draw number and entry date. Subscription players will also receive a membership number for administrative purposes and will be advised of their first payment date in their membership confirmation letter/email.

Tickets purchased in a St Ann’s Hospice charity shop or from a St Ann’s Hospice site reception can be paid for by cash, debit card or credit card.

Payments must be received no later than 5.00pm on a Thursday, or by close of business on Wednesday for tickets purchased from St Ann’s Hospice charity shops or Hospice sites, to be entered into the Friday draw.

SAHTC shall not be liable for any loss or delay of payment or communication sent by post, email or direct from a bank or building society: delays or failures in any software or other systems used to run the Lottery, including the banking system.


Protection of Customer Funds

All monies held by SAHTC for entry into future draws are kept in a separate bank account and will be refunded in the event that the Trading Company is unable to continue trading.


The Lottery Draw

The Lottery draw for all prizes will be made weekly, normally on a Friday, at the St Ann’s Hospice Lottery office. However, if this is a Bank Holiday, the draw will take place on either the preceding working day or the earliest working day afterwards. In the event that the draw cannot be completed on a Friday due to unforeseen circumstances, it will be carried out as soon as practically possible. Any changes to the draw date will be shown on the website

Players do not need to attend the draw to win a prize.

Winning lottery numbers will be selected using random number generator software.

Prizes will be allocated in the same sequence as winning lottery numbers are drawn.



The odds of winning a prize in the St Ann’s Hospice Lottery are included on our website and updated on an annual basis.

There are 35 guaranteed weekly prizes, consisting of 1 x £2,000, 4 x £50 and 30 x £10.

The Rollover is a separate draw to the main prize draw that each entry is automatically entered into. The non-guaranteed prize allocation to this draw is £1,000 per week, accumulating in further £1,000 amounts until won. If the prize reaches a total of £10,000, it becomes a guaranteed prize. It has a pre-set 5% chance of being won. However, as the winning number is randomly selected, it can be won in any weekly lottery draw.



Prize winners will be notified in writing within 14 days of the draw taking place. Winning cheques will be sent by 2nd class Royal Mail post to the address provided by the player and recorded on our database.

A weekly winners list will be posted on our website, including winning numbers and winning amounts, and in each of our Hospice charity shops.

SAHTC reserves the right to carry out additional checks on prize winners to ensure that the winner meets the requirements of these Terms and Conditions. SAHTC reserves the right to refuse to pay out a prize to a winner who does not comply with these terms and conditions, including if they are found to be under 18 years of age or not a resident of Great Britain, in which case, another winner will be selected.

The prizes awarded will be paid by cheque in the name of the entrant only. There are no alternative prizes.

Where a ticket was purchased in a St Ann’s Hospice Charity shop, from a St Ann’s Hospice site reception, as a Gift Voucher or Celebration Favour entry, the winner can claim their prize by contacting the St Ann’s Hospice Lottery office. Prize Claiming forms are also available from all SAHTC charity shops. No prizes will be paid out where a ticket cannot be produced. We cannot accept responsibility for claim forms and accompanying documentation being lost in transit. Winners cheques will be posted by Royal Mail 2nd class post within 14 days of a prize claim form being received. Cheques will be posted to the address provided on the prize claim form.

It is the responsibility of the lottery player to notify St Ann’s Hospice Lottery of any changes to personal details. Winner’s cheques will only be issued to the relevant names and addresses held on the lottery database or provided for a single ticket win.

If the St Ann’s Hospice Lottery team become aware that a player has changed address i.e. returned post marked gone away, and are unable to obtain new details, any returned winners’ cheques will be treated as a donation to St Ann’s Hospice after 6 months.

Any unclaimed prize cheques will be held for 6 months after the draw date, thereafter treated as a donation to St Ann’s Hospice.



Players may cancel their lottery subscription at any time by contacting St Ann’s Hospice Lottery in writing, by telephone or by email.

Any cancellation notification received after 12.00pm on a Thursday may not be actioned until after the weekly draw has taken place.

Unless otherwise instructed at the time of cancellation, we will enter any remaining credit at the time of cancellation into future draws until credit has depleted. Credit amounts below £2.00 will be treated as a donation to St Ann’s Hospice. Any credit refunds requested will be paid by cheque within 14 days of cancellation.

Players who make subscription payments by standing order or direct debit must cancel their payments with their bank as well as notifying us. SAHTC cannot cancel a players’ standing order payments, even if requested to do so. If payments continue to be received by SAHTC following the receipt of a cancellation notification from a player, payment will be entered into the weekly lottery draw until depleted.

In the event that a player dies, we will refund any unused credit on a players account to the deceased players estate, if requested at the time of cancellation and upon receiving proper notification and proof of death. If no request is made for the transfer of remaining credit to the estate, any unused credit will be donated to St Ann’s Hospice. Play will cease immediately on notification. Any prizes unclaimed/uncashed will be paid to the deceased estate via the Executor. Where contact has not been made by the deceased estate and the estate cannot be reached, any prizes unclaimed or credit held will be treated as a donation to St Ann’s Hospice after 6 months. If payments are made by standing order, the next of kin or Executor must cancel the instruction with the bank. SAHTC will accept instructions from next of kin to transfer the Lottery number(s) into their name. Proof of status may be required.

In the event that SAHTC become aware that a player is under 18 or not a resident of Great Britain, we will cancel entries and endeavour to refund any credit amount to the player.

SAHTC reserve the right not to accept an application, or to cancel an existing subscription without giving reason, at our absolute discretion. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Head of Trading (Lottery) within 7 days. The decision of the Head of Trading (Lottery) will be final.


Responsible Gambling

This lottery is a form of gambling and SAHTC promotes and encourages responsible gambling.

The number of lottery entries per player, per week, is limited to 10. For purchases of more than 10 tickets, please contact the lottery office to discuss the nature of your purchase.

SAHTC is a member of The Lotteries Council and The Hospice Lotteries Association, both of whom, on behalf of their members, make a financial contribution towards GambleAware, the leading charity in the UK committed to minimising gambling-related harm. The Hospice Lotteries Association website, has a page dedicated to responsible gambling and provides further details about GambleAware.

Individuals can advise SAHTC that they wish to be excluded from our lottery at any time. An instruction to be self-excluded, as defined by the Gambling Act 2005, from the St Ann’s Hospice Lottery may be made by contacting the St Ann’s Hospice Lottery office by post, telephone or email. Individuals who self-exclude cannot re-join the lottery for a minimum period of 6 months from the date of self-exclusion.

In line with Gambling Commission LCCP Licence Condition 15.2.2 – Other reportable events, SAHTC will inform the Gambling Commission if they become aware of a supporter who has gambled with them, and then subsequently died of suicide.


Concerns and Complaints

All complaints and disputes will be dealt with in accordance with our Complaints and Concerns Policy, a copy of which is available from the lottery office or from our website. Unresolved gambling complaints or disputes will be referred to arbitration. As a member of the Lotteries Council and the Hospice Lotteries Association this will be The Independent Betting Adjudication Service Ltd (IBAS). More details about the service operated by IBAS can be found on their website,


Your Data

SAHTC will treat your personal information in accordance with the Data Protection Act, its replacement the General Data Protection Regulation (GDPR) and all future amendments to the legislation.

We will store securely bank account details, for members who pay regularly by that method. St Ann’s Hospice cannot accept liability for the loss or delays in or theft of any communication sent by post, email or fax, or for any delays in the banking system.

The legal basis for processing your information is that it is necessary for the performance of a contract between SAHTC and you, in this case, to enter you into our lottery. It will be retained for the duration of your membership for this purpose and in line with our privacy policy for other purposes. You can see our full privacy policy on our website

The data will be shared with other organisations for payment processing. You have the right to correct, erase, have access to, restrict or object to our use of your information. In order to exercise any of these rights, please contact If you are unhappy about the way in which your information is processed, you have the right to contact the Information Commissioners Office If at any time you would like to change the way we communicate with you, then please visit, call us on 0161 498 3631, email or write to us at Fundraising Office, St Ann’s Hospice, St Ann’s Road North, Heald Green, Cheadle, Cheshire, SK8 3SZ.


By entering the St Ann’s Hospice Lottery, participants agree to abide by these Terms and Conditions.

Decisions made by SAHTC in accordance with these Terms and Conditions will be final and binding.

SAHTC reserves the right to amend or modify these Terms and Conditions from time to time without prior notice. Players are not notified individually of changes. The current Terms and Conditions will be posted on the website A hard copy may be obtained by requesting a copy from our lottery office via the contact details above.

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